Clear Head Concierge Privacy Policy

 

Effective Date: August 1, 2026

Clear Head Concierge respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request or receive services, or otherwise interact with Clear Head Concierge.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our website, and limited information received from service providers that help us operate our business.

Information You Provide

Depending on how you interact with us, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Service address, city, or general location
  • Preferred appointment date or time
  • Information about the number of household members who may require a head check or treatment
  • Information about lice-treatment needs
  • Limited information about known allergies, sensitivities, scalp conditions, skin concerns, open wounds, or other circumstances relevant to providing services safely
  • Information included in emails, text messages, telephone conversations, website forms, or other communications
  • Feedback, testimonials, or review information you choose to provide

Website form submissions are delivered directly to Clear Head Concierge by email.

Our website does not currently permit customers to upload photographs or documents.

We do not request birth dates, insurance information, medical diagnoses, or detailed medical records through the website.

Payment Information

Payments are processed through a third-party payment provider using a secure payment link. Payment information is submitted directly to the payment provider.

Clear Head Concierge may receive limited transaction information, such as the payment amount, payment status, customer name, and transaction confirmation. We do not intentionally collect or store complete payment-card numbers through our website.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical and usage information, including:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Approximate geographic location
  • Pages viewed
  • Time spent on the website
  • Referral source
  • Website interactions
  • Date and time of access

This information may be collected through cookies and similar technologies.

2. How We Use Information

We may use information to:

  • Respond to calls, texts, emails, and website inquiries
  • Determine whether an address is within our service area
  • Schedule, confirm, and provide appointments
  • Communicate appointment details, arrival information, follow-up instructions, and service updates
  • Provide head checks, lice-removal services, aftercare guidance, and follow-up support
  • Evaluate whether it appears safe and appropriate to provide treatment
  • Process payments and maintain transaction records
  • Administer the 30-Day Lice-Free Guarantee
  • Respond to questions, concerns, reviews, or customer-service requests
  • Improve our website, services, communications, and customer experience
  • Protect our customers, technicians, website, and business
  • Prevent fraud, misuse, spam, and automated form submissions
  • Maintain business, tax, accounting, and legal records
  • Comply with applicable laws and respond to lawful requests
  • Send promotional, referral, or other marketing communications as permitted by law

We do not use information about allergies, sensitivities, scalp conditions, skin concerns, or treatment needs for unrelated advertising purposes.

3. Appointment and Service Communications

We may contact you by telephone, email, or text message regarding:

  • Appointment requests
  • Scheduling and confirmation
  • Technician arrival information
  • Payment links and receipts
  • Service preparation
  • Treatment and aftercare instructions
  • Follow-up visits
  • Guarantee-related communications
  • Customer-service matters
  • Review requests

You may still receive service-related communications when they are necessary to complete an appointment, respond to your request, provide important follow-up information, or administer an existing service relationship.

Calls are directed to the Clear Head Concierge business telephone number. We do not currently use a separate call-tracking or call-management service.

4. Promotional Emails and Text Messages

Clear Head Concierge may send past or prospective customers promotional emails, referral information, service announcements, or other marketing communications where permitted by law.

You may unsubscribe from promotional emails by using the unsubscribe instructions included in the message or by contacting us directly. Transactional or service-related emails may still be sent when necessary.

Promotional text messages will be sent only when Clear Head Concierge has the consent required by applicable law. Consent to receive promotional text messages is not a condition of purchasing services.

You may opt out of promotional text messages by replying STOP. Message and data rates may apply. Message frequency may vary.

Federal guidance gives recipients the right to stop commercial email and requires consent for certain commercial text messages, along with a reasonable method of revoking that consent.

5. Google Analytics

We use Google Analytics for basic website traffic measurement and to better understand how visitors use the website.

Google Analytics may collect information such as device and browser information, approximate location, website activity, session statistics, and referral information. Clear Head Concierge does not intend to use Google Analytics advertising personalization, remarketing, or similar advertising features.

Google may process information in accordance with its own privacy policies and service terms. Google’s documentation states that its default Analytics implementation may collect session statistics, browser and device information, and approximate geolocation.

You may manage cookies through your browser settings. Restricting cookies may affect certain website functions.

6. Cloudflare Turnstile

We use Cloudflare Turnstile to help protect website forms from spam, bots, abuse, and automated submissions.

When you interact with a protected form, Cloudflare may process limited browser, device, network, and interaction information to determine whether the submission appears to come from a person rather than an automated system.

Cloudflare processes this information according to its own terms and privacy practices. Turnstile operates by running a browser challenge, generating a token, and validating that token through Cloudflare’s service.

7. How We Disclose Information

We may disclose information to service providers that assist with:

  • Website hosting and maintenance
  • Email delivery
  • Telephone and text communications
  • Website analytics
  • Spam prevention and website security
  • Payment processing
  • Accounting, legal, insurance, or professional services
  • Business administration and recordkeeping

These providers may access information only as reasonably necessary to perform services for Clear Head Concierge or as otherwise permitted by their agreements and applicable law.

We may also disclose information:

  • When required by law, court order, subpoena, or lawful government request
  • To protect the safety, rights, or property of customers, technicians, Clear Head Concierge, or others
  • To investigate suspected fraud, misuse, threats, or unlawful activity
  • In connection with a business sale, merger, reorganization, financing, or transfer of assets
  • With your direction or consent

8. Sale and Advertising Use of Personal Information

Clear Head Concierge does not sell customer personal information.

We do not use website information for third-party behavioral advertising or Google Analytics remarketing based on the current website configuration.

We may use contact information to send Clear Head Concierge’s own promotional communications as described in this Privacy Policy.

9. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

  • Operate the website
  • Remember technical preferences
  • Measure website traffic and performance
  • Understand how visitors use the website
  • Protect forms from spam and automated activity
  • Maintain website security

Most browsers allow you to block, restrict, or delete cookies. Some website features may not function properly when cookies are disabled.

10. Do Not Track Disclosures

Some browsers allow users to transmit a Do Not Track signal.

Because there is not a single method used by all websites and service providers to interpret these signals, our website does not currently respond differently to browser-based Do Not Track signals.

Third-party services, including Google Analytics and Cloudflare Turnstile, may collect technical or usage information as described in this Privacy Policy and according to their own privacy practices.

11. Information Concerning Children

Our website is intended for adults seeking services for themselves or members of their households. It is not directed to children under 13, and children under 13 should not submit personal information through the website.

A parent or legal guardian may provide limited information about a child when requesting or authorizing services. We use that information only as reasonably necessary to communicate with the parent or guardian, evaluate treatment needs, provide services safely, and maintain appropriate business records.

If we learn that personal information was submitted directly by a child under 13 without appropriate parental involvement, we will take reasonable steps to delete it.

Federal children’s privacy requirements apply to websites directed to children under 13 and to operators with actual knowledge that they are collecting personal information online directly from a child under 13.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide requested services
  • Maintain treatment and follow-up records
  • Administer the 30-Day Lice-Free Guarantee
  • Process payments and maintain financial records
  • Respond to questions, disputes, or complaints
  • Meet tax, accounting, insurance, safety, and legal obligations
  • Protect Clear Head Concierge’s legal rights

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business-record requirements.

13. Data Security

Clear Head Concierge uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, email system, text-message service, payment platform, or method of electronic storage can be guaranteed to be completely secure. Customers should avoid submitting unnecessary sensitive information through website forms, ordinary email, or text message.

14. Your Choices and Requests

You may contact us to:

  • Ask what personal information we maintain about you
  • Request that inaccurate information be corrected
  • Request deletion of information, subject to applicable exceptions
  • Withdraw consent for promotional communications
  • Ask questions about our privacy practices

We may need to verify your identity before completing certain requests. We may retain information when reasonably necessary to complete a transaction, provide services, comply with legal obligations, maintain required records, resolve disputes, prevent fraud, or protect legal rights.

We will not discriminate against you for making a privacy request protected by applicable law.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or use services operated by third parties.

Clear Head Concierge does not control and is not responsible for the privacy, security, content, or practices of independent third parties. You should review the privacy policy of any third-party service you use.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, technology, vendors, communications, or legal obligations.

The updated policy will be posted on this page with a revised effective date. Changes apply prospectively unless otherwise required by law.

17. Contact Us

Questions or requests regarding this Privacy Policy may be directed to:

Clear Head Concierge
 info@clearheadconcierge.com
 (949) 390-9087