Clear Head Concierge Terms & Conditions
Effective Date: August 1, 2026
These Terms & Conditions govern the use of the Clear Head Concierge website and the booking and delivery of Clear Head Concierge services. By booking an appointment, submitting payment, or permitting services to begin, you acknowledge that you have read and agree to these Terms & Conditions.
1. Services
Clear Head Concierge provides mobile, in-home head checks, lice removal, follow-up services, aftercare guidance, and related services.
Services may include the use of oil-based products, conditioner, professional combing tools, and manual removal of lice and nits. Treatment methods and products may be adjusted when reasonably necessary based on the individual receiving service.
Clear Head Concierge technicians do not diagnose medical conditions or provide medical treatment or medical advice.
2. Medical Disclaimer
Information on this website is for general educational purposes only and should not be considered medical advice. If you have concerns regarding your health or your child’s health, consult your healthcare provider.
Clear Head Concierge services are not a substitute for evaluation, diagnosis, or treatment by a licensed medical provider.
3. Pricing and Payment
Treatment is $199 per hour. A $49 travel fee applies to each paid in-home appointment within the Clear Head Concierge service area.
All paid appointments have a one-hour minimum. The first hour of treatment and $49 travel fee, totaling $248, are due when the appointment is booked and confirmed.
Additional treatment time after the first hour is billed at $199 per hour in 15-minute increments. Partial increments are rounded up to the next 15-minute increment. Each 15-minute increment is $49.75.
Any remaining balance is due at the end of the appointment. Major credit cards, debit cards, Apple Pay, and Google Pay are accepted through a secure payment link.
Except as expressly stated in these Terms & Conditions or otherwise required by law, all payments are nonrefundable.
4. Initial Appointment Cancellations and Rescheduling
Initial appointments may not be canceled or rescheduled once booked. The prepaid first hour of treatment and $49 travel fee, totaling $248, are earned upon booking and are nonrefundable, except when Clear Head Concierge cancels the appointment or a refund is otherwise required by law.
If the customer is unavailable, does not provide access to the home, or cannot proceed with the appointment at the scheduled time, the $248 appointment minimum remains due and nonrefundable.
5. Cancellations or Changes by Clear Head Concierge
If Clear Head Concierge must cancel or reschedule an appointment, the customer may choose priority rescheduling or a full refund of any prepaid amount for the affected appointment.
Clear Head Concierge is not responsible for indirect costs resulting from a cancellation or scheduling change, including missed work, childcare expenses, or other personal expenses.
6. Paid Follow-Up Visit and Guarantee Eligibility
A follow-up visit is not included in the initial treatment price. To qualify for the 30-Day Lice-Free Guarantee, the customer must schedule and complete a paid follow-up visit between Day 9 and Day 11 following the initial treatment.
The required follow-up visit is billed at $199 per hour plus a $49 travel fee and has a one-hour minimum. Additional treatment time after the first hour is billed in 15-minute increments at $49.75 per increment.
The 30-day guarantee period begins on the date the required follow-up visit is completed. If Clear Head Concierge confirms live lice during that 30-day period and all guarantee requirements have been met, Clear Head Concierge will provide one additional treatment visit for the originally treated individual(s) in whom live lice are confirmed, including related travel, at no additional charge, subject to all other guarantee eligibility requirements, limitations, and exclusions.
A customer-requested cancellation or rescheduling of the follow-up visit outside the Day 9 through Day 11 window may result in loss of eligibility for the 30-Day Lice-Free Guarantee. If Clear Head Concierge causes the follow-up visit to occur outside that window, the customer’s guarantee eligibility will remain in effect.
7. 30-Day Lice-Free Guarantee
The 30-Day Lice-Free Guarantee begins on the date the required follow-up visit is completed.
To qualify for and remain eligible for the guarantee:
- Every household member must receive a head check during the initial appointment.
- Every household member found to have live lice must receive treatment.
- Each treated household member must follow the prescribed 9-Day Post-Treatment Plan.
- The required paid follow-up visit must be completed within the approved Day 9 through Day 11 window, unless a delay is caused by Clear Head Concierge.
- Customers must complete all required treatment days and combing steps.
- Customers must not use another lice-treatment product or change the prescribed plan without prior approval from Clear Head Concierge.
The guarantee is household-based, and the entire household must remain in compliance with the eligibility requirements. Missing a required treatment day, skipping required combing, using a different lice-treatment product, declining treatment for an identified case, or otherwise deviating from the prescribed plan without approval may void guarantee coverage for the entire household.
8. What the Guarantee Covers
The guarantee applies when live lice are confirmed during the 30-day guarantee period, provided all eligibility requirements have been satisfied and the presence of live lice is not determined to result from a new exposure or reinfestation. The presence of nits alone does not qualify for coverage under the guarantee.
A Clear Head Concierge technician must confirm the presence of live lice before a complimentary additional treatment is provided. The customer must contact Clear Head Concierge within 24 hours after discovering suspected live lice during the guarantee period and permit Clear Head Concierge to perform a confirmation check.
If the claim qualifies, Clear Head Concierge will provide one additional treatment visit for the originally treated individual(s) in whom live lice are confirmed, including related travel, at no additional charge.
The complimentary additional treatment does not include another follow-up visit unless Clear Head Concierge agrees otherwise in writing.
A complimentary treatment provided under the guarantee may be rescheduled with at least 24 hours’ notice. A cancellation made fewer than 24 hours before the scheduled appointment, a missed appointment, or a failure to provide access to the home may result in loss of the complimentary treatment.
9. New Exposure Exclusion
The guarantee does not cover live lice resulting from a new exposure or reinfestation originating from school, daycare, camp, a sleepover, another household, or another outside source.
Clear Head Concierge may request information reasonably necessary to evaluate whether the presence of live lice appears to result from a new exposure or reinfestation.
Clear Head Concierge will determine, reasonably and in good faith, whether the guarantee applies based on the timing and circumstances of the reported lice, compliance with the treatment and aftercare requirements, known potential exposures, and the technician’s findings.
10. Treatment Authorization for Minors
A parent or legal guardian must authorize treatment for anyone under 18.
A parent, legal guardian, or another responsible adult authorized by the parent or legal guardian must remain at the service location throughout an appointment involving a minor.
A technician may decline or stop service if an authorized adult does not remain present.
11. Customer Health and Safety Disclosures
Before services begin, customers must disclose all known:
- Allergies or sensitivities
- Scalp or skin conditions
- Open wounds, sores, or broken skin
- Previous reactions to hair, skin, or lice-treatment products
- Other health or safety concerns that could affect treatment
Failure to disclose relevant information may result in service being declined or stopped and may affect eligibility for a refund or the 30-Day Lice-Free Guarantee.
12. Scalp Screening and When Service Cannot Proceed
Technicians may visually inspect the scalp to determine whether it appears safe to proceed. Technicians do not diagnose scalp or medical conditions.
Service may be declined, paused, or stopped when a technician observes conditions including:
- Open sores, bleeding, raw skin, cracked skin, or broken scalp tissue
- Pus, drainage, crusting, or possible signs of infection
- Severe redness, swelling, tenderness, or pain
- Widespread rash, blisters, or significant inflammation
- A condition that does not appear consistent with a routine head-lice infestation
- Any condition that combing or product application could reasonably worsen
- Any condition that could expose the technician to bodily fluids
Service may also be paused or stopped if a customer experiences signs of a possible allergic reaction, significant discomfort, or another condition that makes it unsafe to continue.
The customer may be advised to seek an evaluation from a medical provider before rescheduling service.
13. Required Conditions in the Home
The customer must provide a reasonably clean, accessible, well-lit, ventilated, and suitable area with enough space for the technician to safely perform services.
Pets may remain in the home but must be friendly, safely restrained, or kept away from the treatment area when requested.
A responsible adult must remain present when a minor is receiving services.
The person receiving treatment must be able to participate safely in the appointment. A technician may pause or stop service if a child or other customer cannot safely complete treatment.
The technician may decline or stop service and leave the appointment when required conditions are not met.
14. Unsafe or Inappropriate Conditions
Clear Head Concierge technicians may immediately decline or stop service when they reasonably feel unsafe, threatened, harassed, or unable to perform the service appropriately.
This may include:
- Threatening, aggressive, intimidating, or escalating behavior
- Sexual comments, harassment, or inappropriate conduct
- Conduct indicating significant impairment that interferes with safety
- Weapons or other circumstances that reasonably raise safety concerns
- Domestic conflict or suspected violence in the home
- Severe filth, biohazards, or unsafe environmental conditions
- Aggressive, uncontrolled, or unrestrained pets
- The absence of a responsible adult when a minor is receiving services
- Any other condition that causes the technician to reasonably feel unsafe or unable to continue the service appropriately
These examples do not limit the technician’s discretion to stop service when a legitimate safety concern arises.
15. Charges When Service Is Declined or Stopped
If service is declined or stopped because the customer did not meet the required conditions, did not disclose relevant information, failed to provide access, or created an unsafe or inappropriate environment, the prepaid first hour of treatment and $49 travel fee, totaling $248, remain nonrefundable. Any additional appointment time already used is also payable.
If service cannot proceed solely because the technician identifies a scalp or skin concern that the customer could not reasonably have known about or disclosed, the prepaid $248 appointment minimum will be applied as a credit toward a future appointment after appropriate medical clearance.
16. Product and Property Acknowledgment
Clear Head Concierge will use reasonable care when providing services in the customer’s home. However, treatment products may come into contact with clothing, furniture, flooring, or other personal property despite reasonable precautions.
Customers acknowledge and accept this possibility as part of receiving in-home services and should protect valuable or delicate items near the treatment area.
Nothing in these Terms & Conditions releases Clear Head Concierge from responsibility that cannot legally be waived.
17. Treatment Results
Clear Head Concierge does not promise that lice cannot return after treatment because new exposure may occur.
The 30-Day Lice-Free Guarantee is the only express treatment guarantee and applies only when all eligibility requirements are satisfied. If a claim qualifies, the customer’s sole remedy under the guarantee is one additional treatment visit for the qualifying originally treated individual(s), including related travel, at no charge.
18. Website Content
Website content, branding, photographs, graphics, and written materials are owned by or licensed to Clear Head Concierge and may not be copied, republished, distributed, or used commercially without permission.
Clear Head Concierge may update its website content, pricing, policies, or these Terms & Conditions. Changes will apply prospectively and will not alter the terms governing an appointment that was already booked unless the customer agrees.
19. Third-Party Services
Payment processing and other website functions may be provided by third-party platforms. Use of those services may also be subject to the third party’s terms and privacy practices.
Clear Head Concierge is not responsible for a third-party platform’s independent acts, omissions, outages, or security practices.
20. Limitation of Liability
To the fullest extent permitted by law, Clear Head Concierge will not be liable for indirect, incidental, special, or consequential damages arising from the website or services.
This limitation does not apply to liability that cannot legally be limited, including liability resulting from fraud, willful misconduct, violations of law, or other conduct for which limitation is prohibited by law.
21. Governing Law and Venue
These Terms & Conditions are governed by the laws of the State of California, without regard to conflict-of-law principles.
Any legal action arising from these Terms & Conditions or Clear Head Concierge services must be brought in a court of competent jurisdiction located in Orange County, California.
22. Severability
If any portion of these Terms & Conditions is found invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
23. Contact Information
Questions about these Terms & Conditions may be directed to:
Clear Head Concierge
info@clearheadconcierge.com
(949) 390-9087